Last updated: July 20, 2026
Your satisfaction matters to us. If something isn't right with your order, here's how our
return and refund process works.
1. Return Eligibility
- Returns are accepted within 7 days of delivery.
- The product must be unused, unopened, and in its original packaging with all seals intact.
- For hygiene and safety reasons, opened or used skincare/cosmetic products cannot be returned unless they arrived damaged, defective, or incorrect.
2. Non-Returnable Items
- Products marked as final sale or purchased during clearance offers.
- Products that have been opened, used, or have missing seals/packaging (unless defective).
3. How to Request a Return
- Contact us via the Contact page or WhatsApp within 7 days of delivery with your order number and reason for return.
- Our team will verify eligibility and share pickup/return instructions.
- Once we receive and inspect the returned item, we'll notify you of the approval status.
4. Refunds
- Approved refunds are processed within 5-7 business days after the returned item passes inspection.
- For prepaid orders, refunds are credited to the original payment method.
- For Cash on Delivery (COD) orders, refunds are issued as store credit or bank transfer, as preferred.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of
delivery with photos/videos of the item and packaging. We'll arrange a free replacement or full
refund — no return shipping cost to you in this case.
6. Exchanges
We currently do not offer direct exchanges. If you'd like a different product, please return the
original item (subject to eligibility above) and place a new order.
7. Contact Us
For any return or refund questions, reach out via our
Contact page.
