Orders are typically delivered within 3-7 business days depending on your location. You will receive a tracking update once your order is dispatched.
Do you offer free shipping?
Yes, we offer free shipping on all orders above ₹999. Orders below that amount have a small flat delivery fee calculated at checkout.
Can I track my order?
Yes. Once your order ships, you can track its status from your account under My Orders, or via the tracking link sent to your email/SMS.
Do you ship across India?
Yes, we currently ship to most serviceable pin codes across India via our courier partners.
Products
Are your products suitable for sensitive skin?
Our marine-active formulas are dermatologically tested and free from parabens and sulfates, making them suitable for most skin types including sensitive skin. We recommend a patch test before first use.
Are your products cruelty-free?
Yes, all Sea Miracle products are 100% cruelty-free and never tested on animals.
How do I choose the right product for my skin?
Each product page lists the skin concerns it targets. If you need personalised guidance, reach out via our Contact page and our team will help you choose.
Payments & Returns
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders. Additional online payment options will be added soon.
What is your return policy?
We accept returns within 7 days of delivery for unopened, unused products in their original packaging. See our Return & Refund Policy page for full details.
How do I request a refund?
Once your returned item is received and inspected, refunds are processed to your original payment method (or as store credit for COD orders) within 5-7 business days.
Account
Do I need an account to place an order?
You can check out as a guest, but creating a free account lets you track orders, save addresses, and reorder faster.
How do I reset my password?
On the login page, use your registered mobile number to sign in. If you need help accessing your account, contact our support team.
